Refund Policy

A legal disclaimer

Ki and Ka reserves the right to accept or reject refund and exchange requests at its sole discretion, subject to verification of claims. Policies may be updated without prior notice, and customers are responsible for reviewing the latest version before making a purchase. Ki and Ka is not liable for delays or issues caused by third‑party shipping providers.

Refund Policy - the basics

Refunds/exchanges apply only to manufacturing defects or damaged products.
Customers must share product images within 5 hours of delivery for verification.
Products must be unused, unwashed, unaltered, and undamaged to qualify.
Every item is quality‑checked and photographed before dispatch.
Shipping costs are non‑refundable unless the return is due to a verified defect.